bigballer Privacy Policy for Philippine Players

This Privacy Policy describes how bigballer ("we", "us", "our") collects, uses, stores, and protects the personal information of players who register and use the bigballer online gaming platform at bigballer.vu ("Platform").

The Platform is designed for players located in the Philippines. By registering an account on bigballer, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described here.

If you have questions about how your personal information is handled, you can contact us at any time at [email protected].

bigballer collects personal information in several ways — directly from you when you register or use the Platform, automatically through your use of the Platform, and from third-party verification and payment service providers.

We do not collect payment card numbers directly. Deposit and withdrawal transactions are handled through approved Philippine payment channels — including e-wallets and online banking — and processed by their respective providers.

Personal data collected by bigballer is used for the following purposes:

• Account creation and management — to set up your bigballer account, authenticate your identity at login (including OTP verification), and manage your account settings.
• KYC and age verification — to verify that you are at least 21 years old and eligible to use the Platform under applicable requirements before processing withdrawals.
• Transaction processing — to process PHP deposits and withdrawals through your registered payment channels and maintain accurate transaction records.
• Fraud prevention and security — to detect and prevent unauthorised access, fraudulent activity, money laundering, and other prohibited conduct on the Platform.
• Customer support — to respond to your support requests, resolve account issues, and communicate with you about your account status.
• Platform improvement — to analyse usage patterns, diagnose technical issues, and improve the experience of the Platform for Filipino players.
• Legal and compliance obligations — to meet applicable legal, regulatory, and reporting requirements.

bigballer does not use your personal data for targeted advertising to external third parties or for purposes beyond those listed above without notifying you.

bigballer does not sell, rent, or trade your personal information. Data may be shared with the following categories of third parties in the course of operating the Platform:

• Payment processors and e-wallet providers — to facilitate PHP deposits and withdrawals through Philippine banking and e-wallet channels. These providers operate under their own privacy and security standards.
• Identity verification partners — to support KYC document checks as required before withdrawals are processed.
• IT and platform infrastructure providers — third-party services that support the technical operation, security monitoring, and hosting of the Platform.
• Legal and regulatory bodies — where disclosure is required by applicable Philippine law, court order, or regulatory requirement, bigballer will comply with lawful requests for information.

Any third party with whom data is shared is required to handle it in a manner consistent with their own applicable privacy obligations. bigballer does not permit these parties to use your data for their own independent marketing purposes.

bigballer retains personal data for as long as it is necessary to fulfil the purposes described in this policy, and for as long as required to meet applicable legal and compliance obligations.

Account information and transaction records are retained for the period your account is active and for a reasonable period after account closure, consistent with legal requirements that may apply to financial and gaming records.

KYC documentation is retained for the period necessary to support regulatory compliance obligations. Once the retention period has passed and there is no ongoing legal reason to keep it, personal data is securely deleted or anonymised.

If you request account closure, we will process your request and retain only the data we are legally required to keep for the applicable retention period.

bigballer applies technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL encryption on all connections between your device and the bigballer Platform.
• OTP (one-time password) login verification to protect account access.
• Access controls limiting internal access to personal data to personnel who need it for their role.
• Secure data storage practices for account information, KYC documents, and transaction records.

While bigballer takes reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe by not sharing your login credentials with anyone and by notifying support immediately if you suspect your account has been accessed without your permission.

bigballer uses cookies and similar tracking technologies on the Platform. Cookies are small data files stored on your device that help the Platform function correctly and provide a better experience.

The types of cookies used on bigballer include:

• Essential cookies — required for the Platform to function, including session management and login authentication. These cannot be disabled without affecting Platform functionality.
• Functional cookies — remember your preferences and settings to improve your experience on return visits.
• Analytics cookies — help us understand how the Platform is used so we can improve it. Data collected is aggregated and does not identify individual players.

You can manage cookie settings through your browser. Disabling essential cookies may prevent parts of the Platform from working correctly. bigballer does not use cookies to serve targeted advertising on third-party platforms.

As a bigballer player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] or through your account support channel.

bigballer is strictly for adults aged 21 and above. The Platform does not knowingly collect personal data from anyone under 21 years of age. Registration requires confirmation that you meet the minimum age requirement, and KYC verification confirms this before withdrawals are processed.

If bigballer discovers that an account has been registered by a person under 21, the account will be closed and the matter handled in accordance with applicable procedures. If you believe a minor has registered on the Platform, please notify support at [email protected] immediately.

bigballer may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Platform features. When we make changes, we will update the "Last updated" date at the top of this page.

For significant changes that materially affect how your personal data is used, bigballer will take reasonable steps to notify registered players — such as via an account notification or email to your registered address.

Continued use of the Platform after a policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you may request account closure by contacting support.

For any questions, concerns, or requests relating to this Privacy Policy or how your personal data is handled by bigballer, you can reach us through the following channels:

• Email: [email protected]
• In-platform support: Available through your account after login, 24 hours a day, 7 days a week.

When submitting a data access, correction, or deletion request, please include enough detail to allow us to identify your account and process your request efficiently. We aim to respond to all privacy-related enquiries within a reasonable timeframe.

For questions about your account, payments, or Platform features, the FAQ page may have the information you need without waiting for a support response.